Online banking guides
Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a Sparkasse account, internet access and, optionally, the Sparkassen-App for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.
This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.
Set up and login
Setting up apps, getting your login details
Sparkassen-App · pushTAN
Setting up your Sparkassen-App with pushTAN · Instructions
The Sparkassen-App allows you to keep an eye on all of your accounts. This guide explains how to set up the Sparkassen-App and the S-pushTAN-App.
S-pushTAN-App
Setting up the S-pushTAN-App · Instructions
The S-pushTAN-App allows you to easily and securely authorise online banking transactions. This guide explains how to set it up and what you’ll need to do so.
Device change
New smartphone? Setting up the Sparkasse apps on a new device · Instructions
Got a new iPhone/iPad or Android device and would like to continue using our apps? This guide explains how to set up the S-pushTAN-App and Sparkassen-App on a new phone/tablet and what you’ll need to do so.
Forgotten login details
What to do if you have forgotten your password or login details (username/login ID or PIN)
Sparkassen-App
Sparkassen-App: Forgotten password · Instructions
What to do if you have forgotten your Sparkassen-App password – easy step-by-step instructions.
Online banking
Forgotten online banking PIN (password) or username · Instructions
These instructions explain what to do if you have forgotten your online banking login details (username or online banking PIN).
S-pushTAN-App
S-pushTAN-App: Forgotten password · Instructions
These instructions explain what to do if you have forgotten your S-pushTAN-App password (Android and iPhone). Follow our easy step-by-step instructions.
Transaction verification procedures
Help with verification procedures like pushTAN and chipTAN
S-pushTAN-App
Switching from chipTAN to pushTAN · Instructions
Switching to another TAN procedure is really easy. Ready to switch to pushTAN, our latest verification procedure? If so, simply follow these easy step-by-step instructions.
We, your Sparkasse, use cookies that are essential to providing access to our website. If you consent to the use of cookies, we will use additional, non-essential cookies in order to process information on your use of our website for analytical (e.g. to measure reach) and marketing purposes (e.g. to personalise content). As part of this, Google may also provide us with additional data. We also use cookies to assign visitors to specific target groups and provide these target groups to Google for advertising campaigns. For more detailed information about these cookies, please see our Privacy Statement. Cookie consent is optional and not required in order to use this website. To select the kind of additional cookies you are happy for us to use, please click on “Change settings”. You can also consent to the use of all additional cookies by clicking on “Agree”. You can withdraw your consent at any time or change your cookie settings by clicking on the “Change cookie settings” link at the bottom of each page. If you click on “Decline”, we will not use any additional cookies.